AAM Geospatial Professional Services

Forover60yearsAAMhas beencollaboratingwithorganisationsacrossallindustries,helpingthemimplement bestpracticestointegrategeospatialinformation intotheirbusinessprocesses.Thetools andinfrastructurewe supplyarethesameoneswerelyontodeliverouraward-winningservices. Ourwideexperience,acrossso manyindustriesand usecases,meanswe canmakethosetoolsdelivertheinsightsthat yourbusinessneeds.

SpatialStrategyGuidanceandDevelopment

Whetheryouaremovingintogeospatialinformationtechnologiesorwanttoexpandyourusage,AAMcan identifywaysinwhich geospatialdata,toolsandservices canhelpyourorganisationachieveitsbusinessgoals. Throughprovisionofexpert knowledge andunderstandingofgeospatialtechnology plansanddirections,our teamcanassistinthedevelopmentofyourgeospatialstrategy,GIStechnologyroadmapandaccompanying work plan.Weensurethat youget thetoolsandservices that match yourneeds.

SolutionArchitecture

AAMisreadytoworkwithyoutosolvethegeospatialproblemsfacingyourbusiness.Oursolutiondesign processinvolvesspendingtimetofullymodelyourbusinessapplicationsandthebusinessunitsthatthey involve.Ourteamwillprovideguidancetoensureyou havethemostoptimumGISenvironmenttosupportthe geospatialstrategyanditsobjectives aswellasthecurrent businessneedsofgeospatialdatausers acrossthe company.Ourgoal isto findthemost efficient and flexiblestructure into which theycan all beintegrated.

Aspartofoursolutionarchitecturedeliveryourexpertsareabletosupplythenecessarylegacyintegration, application development, and GIS customisation. Thisincludes thedevelopmentof desktop and web applications,workflows,reports,scriptsand web servicesinfrastructure.

Our familiaritywithenterprisesolutions meanwe can handletheintegration ofyourserverorwebmapping systemwitharange of applications,datavendorsandtrackingdevicesincluding businesssystemssuch as Document,Asset,HSE,PropertyandFinancial ManagementSystems;anddynamicfeedssuchasvessels, vehicles,assets and weather.

DataAccessibilityandManagement

AAMprovideandadviseonspatialinfrastructureforeffectiveenterpriseaccessto spatialinformation.This includesimprovingdata managementtoensurecurrencyand integrity.Ourteamhasexpertisetoassistindatamanagement,aswellasoptimum deliveryand accessibilityofthisinformation totheenterprise.

PerformanceManagementand Optimisation

AAMhavethetools, knowledgeandexperienceto optimiseyourgeospatialenterprisesystem,including enhancingyourArcGISforServer, analysingandremovingbottlenecksandtuningyourservicesforbest performance.Ourteam canalso assist withHardwareandNetwork CapacityModelling and Planning.The Geocortex Analytics product available is an important tool used for this service. AAM use Geocortex Analytics and other tools to undertake a “Healthcheck” of the WebGIS application infrastructure, configuration and environment.

Development

Ourteam compriseshigh-qualityGIS,mobileandweb mapdeveloperswho develop and maintain tools,scripts, models,workflows, collectors, activitiesandmodules tomeetgeospatialsolutionneeds.Ourteamisathomein theGeocortex and ESRIplatform tools andcan developsolutionsusingVisualStudio,C#,VB.NET,HTML, JavaScript, Python,Arcade, C/C++,OSG,OpenGLandWebGL.

Support

AAMprovidesguidanceonGeocortex and ESRI ArcGIS roadmaps,potential advantagesofnewfeatures foryourbusinessand assist inplansfortheupgrade ofsoftware. Depending on thesupport leveltheseservices mayinclude:

  • Technical support forauthorisedusers
  • System customisation
  • Enabling software release management, patchesand updates
  • Custom developmentand/or programming services
  • Reporting andmonitoring
  • Softwaresupport
  • Diagnosisofreportedproblems and resolution
  • Health checks
  • Supportportal access
  • Knowledgetransfer
  • Help documentation,videosand webinars
  • Other value-added consulting such as application integrationsupport,integration of thirdpartyapplications,general consulting and support and anyotheragreed activitie
  • Ongoing systemadministration, monitoring, reconfiguration andtuning
  • Userand administratorleveltraining

Inorderto delivertheseProfessionalServices,AAMcanprovide personnelremotely and/oronsitetoyou, includingSystemsAnalysts,ApplicationDevelopment/SystemsSupportAnalystsandSystemsArchitects. Our standardserviceoperatesduringnormalbusinesshours,thoughextendedcoverageis also availableanddifferentsituation severitylevelscanbemanaged,

Managed Service

The Managed Service is for client licensed software, applications and data, to be hosted and managed on Cloud infrastructure which is provisioned to support application needs and service levels. For example, the client provides its ArcGIS and Geocortex license keys for installation on AAM GeoCloud servers. AAM provide software release management and maintenance, as well as application and data management as required.

AAM’s Hosted Services currently utilise reliable, high availability Australian-based infrastructure with the following features:

  • Server management, including Operating System updates and service-packs.
  • Server systems management, including monitoring of performance, usage of resources and response times.
  • Backups of Test and Production environments in sequence.
  • Management of data and configuration changes.
  • Server application software monitoring, including ArcGIS Server, IWS and Geocortex.
  • Web Server monitoring and Web application analytics.
  • Web mapping and GIS monitoring and reporting using Geocortex Analytics.
  • Security setup and maintenance.
  • Virus and Malware scanning.
  • Geocortex software release management, enhancements and service packs.
  • Geocortex custom module and workflow recompilation when required.
  • Help Desk for Incident reporting (Geocortex and ArcGIS problem diagnosis and resolution could be separate and part of standard Software Technical Support).
  • Administrator access login to DEV and TEST environments, if required.
Service Levels
  • A Service Level Agreement (SLA) defines the following and other relevant features of the service support.
  • Target availability agreed – e.g. 99%
  • Logging with monthly usage reports.
  • Incident reporting with monthly reports.
  • Trouble-ticketing according to problem escalation severity levels (refer to SLA).
  • Performance and scalability are tuned for the client based on the anticipated user numbers, and data transfer requirements. Virtual Server Utilisation Units are allocated accordingly.